Covid-19 Policy

Since the national masking mandate was lifted, many clients are asking when our hospital will permit them to come inside with their pets. The answer is not simple, but in brief:

When the local counties have an infectivity rate under 10% for several weeks in a row, we will start permitting one adult owner inside, masked, with their pet. This policy will be in effect until the overall covid rate settles out, with no peaks (outbreaks). Given the current situation with omicron variants this policy will continue through this summer.

What is an infectivity rate? It’s the percentage of positive tests per 100 thousand people. We look at the VA Department of Health website to monitor this; it’s updated every week or so. It is not the same number as deaths or hospitalizations from covid.

At the discretion of the doctor, clients may be asked to remain in their cars while we examine and treat your pet. We ask that you remain on-site during the appointment.

Please call ahead for appointments, food or medication refills, prescription requests, etc. so that we can minimize your wait time in the clinic. 

Please be on time for appointments, so we can see as many patients as time permits. Also, be patient with staff- there is increased demand for veterinary care and limited hours of staffing. We are actively trying to help your pets,  and protect staff and client health.

If you need something - please ask. We can talk to you about your specific pet's needs and whether an appointment is necessary in the short-term (e.g., routine vaccines for healthy patients can likely wait until the stay-at-home order is lifted). We can mail medication to you, or we can help you set up an account through VetSource for prescription refills. We are here to help you. We love our patients, and we care about their families, too.

We apologize if this seems out of step, but we are being abundantly cautious for our selves, our families, and our clients. We can’t wait to see everyone back inside again!